Frequently Asked Questions
Everything you need to know about your TOPTOY experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products safe for children?
Safety is our top priority. All TOPTOY products undergo rigorous testing to meet international safety standards, including ASTM and CE certifications, ensuring they are non-toxic and age-appropriate.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, TOPTOY ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.